FAQs

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders typically process within 3-5 days (Monday-Friday) .When the package ship out, you will receive the notice(include tracking number) by Email or SMS. You can track the shipping details use our tracking number.

2.WHAT SHOULD I DO IF I CAN'T LOGGING IN?
Please follow these instructions:
Check your login details.
Your login username is the email address you used for registration.
If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
Please make sure that your web browser accepts cookies.
The Changewigs.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again. If you are still unable to access your account, you can contact our Customer Service Department at zhoumeizqx@gmail.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

3.AFTER MAKING A PAYMENT, CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at zhoumeizqx@gmail.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

4.HOW DO I CHANGE MY SHIPPING ADDRESS?
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at zhoumeizqx@gail.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit. If the wrong address can not be delivered, and late to changed, the package may can be resent, please contact us after that.

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